Positions Vacant: (Drop off your CVs at our offices)

CUSTOMER SERVICE EXECUTIVE TECHNICAL SUPPORT EXECUTIVE ------------------------------------------------------------------- Education: Diploma/Graduate/Advance Diploma (IT Networking preferably) Experience : More than 6 months in a BPO environment Knowledge Skills: - Knowledge of customer service principles and practices - Must be adept in MS OFFICE 2003/2007 packages including MS ACCESS or similar databases - Good Keyboard Skills - Relevant Product Knowledge - Flexible to work day/night/evening (24x7) Shifts - Compliance of Company Policies and Procedures

OUTBOUND TELESALES EXECUTIVE ------------------------------------------------------------------ Education: Diploma/Graduate/Advance Diploma Experience : More than 6 months in a BPO environment Knowledge Skills: - Understands the principles of telemarketing and research - Good and Accurate typing Skills - Knowledge of customer service principles and practices - Must be adept in MS OFFICE 2003/2007 packages including MS ACCESS or similar databases - Good Keyboard Skills - Relevant Product Knowledge - Handles difficult clients carefully - Flexible to work day/night/evening (24x7) Shifts - Compliance of Company Policies and Procedures - Foreign language skills would be an added asset.

DATA / TRANSCRIPTION EXECUTIVES ------------------------------------------------------------------- Education: Diploma/Graduate/Advance Diploma Experience : More than 6 months in a BPO environment - Preferably in Transcription and article writing Knowledge Skills: - Attention to Details - Must be adept in MS OFFICE 2003/2007 packages including MS ACCESS or similar databases - Good Keyboard Skills - Relevant Product Knowledge - Able to work well under pressure and meet set targets - Flexible to work day/night/evening (24x7) Shifts - Appreciates need for consistency within the company’s operations - Compliance of Company Policies and Procedures

Hand Deliver your documents to: Human Resources Manager, Ken-Tech Data Ltd, P.O. Box 510-00100, Heidelberg House, Opp. Capital Center, Mombasa Road, Nairobi, Kenya. Tel: +254-20-2364167/68 E-Mail: recruitment@ken-techdata.com